Tbilisi (GBC) - The Georgian Competition and Consumer Agency (GCCA) has established violations of the Law of Georgia on the Protection of Consumer Rights by two companies operating in the parcel and cargo transportation sector.
Following the receipt of consumer submissions and the Agency’s detailed assessment and examination of the matters, the GCCA concluded that Global Transporter LLC and Space Cargo LLC had committed unfair commercial practices.
In the case of Global Transporter LLC, the consumer reported that a parcel delivered to the trader’s foreign address was not reflected in the consumer’s personal account. Furthermore, following the consumer’s application to the GCCA, the trader contrary to the terms of the existing agreement restricted the consumer’s access to the service. The Agency assessed this conduct as the use of an unfair standard contract term. The examination further established that the company failed to provide consumers with information on the essential characteristics of the service, which constitutes a misleading commercial practice by omission.
Regarding Space Cargo LLC, consumers submitted applications alleging defective service provision. In one instance, upon the parcel’s arrival in Georgia, the transportation fee was calculated using a method that differed from the one originally agreed upon. In another instance, the trader refused to compensate for the damage resulting from the loss of a parcel. The Agency concluded that the company had engaged in misleading commercial practices by omission. Moreover, the trader failed to properly fulfil its contractual obligation to deliver a parcel received abroad to Georgia, as the consumer never received the item accepted at the foreign address.
Pursuant to its decisions, the Agency required both traders to restore the violated consumer rights and ensure full compliance of their commercial practices with the applicable legislative framework.
