Tbilisi (GBC) – The Parliament of Georgia has approved amendments to the Organic Law “On the National Bank of Georgia” and the Law “On Payment System and Payment Services” to strengthen consumer protection.
Under the changes, the threshold for disputes handled by the National Bank’s Dispute Resolution Commission has been doubled. Consumers can now file complaints for cases where the value of the dispute does not exceed 100,000 GEL, up from the previous limit of 50,000 GEL.
The amendments also clarify the legal procedures for delivering the Commission’s decisions, ensuring greater transparency and legal certainty.
Operating since 2023, the independent Dispute Resolution Commission offers alternative mechanisms for resolving complaints related to unauthorized transactions, errors in payment execution, incorrect deductions, and other similar issues, supporting the development and reliability of Georgia’s financial sector.